Behavioral Billing® Credentialing Guide
Cigna / Evernorth Behavioral
Credentialing and revenue-cycle enrollment reference for behavioral health and speech therapy practices. Start with your provider type: the credentialing route may differ even when the insurance brand is the same.
Choose the correct provider pathway
Do not assume behavioral-health participation includes speech therapy, or that an SLP network contract includes behavioral-health services.
Mental / Behavioral Health provider
Behavioral-health credentialing route
Apply to the Evernorth Behavioral Health network. Behavioral clinicians, clinics and facilities follow Evernorth behavioral credentialing and CAQH requirements.
Open BH credentialing source ↗Speech Therapy provider
Speech / therapy credentialing route
Use Cigna Healthcare's medical credentialing/network process for speech therapy. Do not use the Evernorth Behavioral Health application for SLP.
Open speech credentialing source ↗Where the pathways differ: Cigna separates medical credentialing resources from Evernorth Behavioral Health credentialing. SLP belongs on the medical/rehabilitative side unless a specific product states otherwise.
Shared credentialing + network setup
Credentialing prerequisitesCurrent network application requirements; provider data ready; reverify current application availability before submission.Open source ↗
Network / payer enrollmentUse Evernorth behavioral network application/credentialing authority; confirm whether new applications are open before initiating.Open source ↗
State Medicaid enrollmentN/A
Portal / identity setupProvider.Evernorth.com registration; Website Access Manager may control practice users.Open source ↗
Revenue-cycle enrollment
EDI / claims enrollmentEDI supports 837, 270/271 and 276/277 through approved vendors; payer ID 62308.Open source ↗
ERA enrollmentEnroll/enable 835 remittance through approved EDI/vendor workflow and Evernorth tools.Open source ↗
EFT enrollmentManage EFT through Provider.Evernorth.com/payment tools where available.Open source ↗
Clearinghouse / EDI routeAvaility-supported EDI vendors / approved trading partnersOpen source ↗
Payer ID62308Open source ↗
Before you start billingVerify behavioral network status, portal access, EDI acceptance, 835 availability, EFT setup and benefit/auth workflow before go-live.Open source ↗
Before you bill: provider credentialing, specialty network participation, EDI, ERA, and EFT are separate checkpoints. Verify the correct specialty network before treating the first member.
Last reviewed: 2026-08-14 · Verify current application availability before applying
Payer processes change. Reverify the current payer instructions before submitting an application or changing a production billing configuration.